Transcript from our video entitled “Consumer Rights: The Truth About Non-Genuine Filters and Warranties”
I’m here to discuss an important issue that affects all of us as consumers – the misleading information surrounding the use of non-genuine filters and the impact on machine warranties.
Understanding the Block Exemption Regulation
First, let’s talk about the Block Exemption Regulation, or BER. This regulation is designed to protect consumers and promote fair competition within the automotive and related industries. Under the BER, you have the right to use non-genuine parts in your vehicles without voiding your warranty, provided that these parts are of matching quality to the original parts.
Misleading Claims by Main Dealers
However, many main dealers have been spreading misleading information, suggesting that using non-genuine filters will invalidate your warranty. This is not only false but also potentially illegal. These dealers often avoid putting such claims in writing because they know the legal repercussions and the potential for defamation cases against them. They rely on fear tactics and misinformation to keep consumers from making informed choices.
The Truth About Filters
It’s important to understand that Original Equipment Manufacturers (OEMs) do not typically make filters themselves. Instead, they source them from established filter manufacturers like Donaldson and MANN. These companies produce high-quality filters that meet or exceed the standards of the so-called “genuine” parts.
There are certainly differences in quality among filters on the market. Some unknown or low-quality brands may not meet the necessary specifications. However, reputable filter manufacturers such as Donaldson and MANN are Original Equipment Suppliers. They produce a significant percentage of the “genuine” filters that main dealers push onto consumers.
Consumer Rights and Protections
As consumers, you have the right to choose. The BER and other subsequent acts protect your right to use high-quality, non-genuine filters without risking your warranty. You should feel empowered to make decisions based on quality and cost-effectiveness, not on fear and misinformation.
I challenge any main dealer representative and any consumer affected by these misleading claims to request written confirmation that using a recognized filter brand, other than the branded “genuine” article, will invalidate any warranty. The reality is that main dealers will not provide this in writing because they know that what they are saying is a manipulation of the truth and, in certain quarters, illegal.
Standing Up for Consumer Rights
By making informed choices and demanding transparency, we can hold main dealers accountable. I encourage all consumers to ask for written evidence when faced with claims that seem dubious. Transparency and honesty should be the norm, not the exception.
In conclusion, don’t be swayed by scare tactics. Know your rights, make informed choices, and stand up for transparency in the marketplace. Together, we can ensure that the truth prevails and that consumer rights are protected.
Thank you for your attention. Let’s continue to advocate for fairness and transparency in our dealings with main dealers and beyond.
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- #Spare parts produced with OEM specifications will not affect the warranty of your construction equipment
